northline · Customer support agent
The AI agent welcomes inquiries 24/7, asks about the request and qualifies the contact. Your team gets a summary to continue. Our CRM is still in development.
See how the support works
Choose an example and follow the conversation. You’ll see the agent’s questions and the summary your team receives.
Person:Hi! I would like to explore your services.
Agent:Hello! I am northline’s AI agent. What are you looking for?
It makes clear that it uses AI and welcomes inquiries, even when your team is off duty.
Person:I want to present my business online.
Agent:Do you already have a website, or are you starting from scratch?
The agent asks one question at a time to understand the request, following the approach we prepared with you.
Person:I need a new website.
Agent:We build landing pages, business websites and catalogs with WhatsApp ordering. The team helps you choose the right type of website.
The agent uses information you’ve approved. When something needs confirming, your team continues the conversation.
Person:I want to present my services and receive inquiries.
Agent:Got it: you want to present your services and receive inquiries through the website. I’ll pass that on to the team.
The agent gathers what the person needs and the important details, using the criteria you’ve agreed on.
Person:Please pass it on to the team.
Agent:The team gets this summary and can continue with you during support hours.
Whoever picks up the conversation knows what has been discussed. Human follow-up takes place during your business hours.
Person:I would like a quote.
Agent:Hello! I am northline’s AI agent. I will help understand your request.
It makes clear that it uses AI and welcomes inquiries, even when your team is off duty.
Person:I need a website for my services.
Agent:What would you like people to find or do on the page?
The agent asks one question at a time to understand the request, following the approach we prepared with you.
Person:I want to present my work and receive inquiries.
Agent:To prepare a quote, the team needs to know what the website will include. I’ll gather what you’ve told me so far.
The agent uses information you’ve approved. When something needs confirming, your team continues the conversation.
Person:It is a new website. I do not have one yet.
Agent:Got it. It’s your first website, to show your services and receive inquiries.
The agent gathers what the person needs and the important details, using the criteria you’ve agreed on.
Person:I would like to discuss a proposal.
Agent:I’ll pass this summary to the team so they can discuss the proposal with you.
Whoever picks up the conversation knows what has been discussed. Human follow-up takes place during your business hours.
Person:I need to speak to a person.
Agent:Hello! I am northline’s AI agent. I can pass this on. You can leave the topic if you would like the team to have context.
It makes clear that it uses AI and welcomes inquiries, even when your team is off duty.
Person:I would like to discuss a project.
Agent:Of course. Which service would you like to discuss?
The agent asks one question at a time to understand the request, following the approach we prepared with you.
Person:WhatsApp customer support.
Agent:I’ll pass your request to the team. A person can continue with you during business support hours.
The agent uses information you’ve approved. When something needs confirming, your team continues the conversation.
Person:I want to understand agent setup.
Agent:Got it, you’d like to know how to set up the agent for WhatsApp support and lead qualification.
The agent gathers what the person needs and the important details, using the criteria you’ve agreed on.
Person:Please pass it on to the team.
Agent:The next step is to talk to the team about setup. Human follow-up takes place during business support hours.
Whoever picks up the conversation knows what has been discussed. Human follow-up takes place during your business hours.
The agent talks to the customer and passes a summary to your team. You can hire this support service without our CRM system.
We’re working on a CRM that brings together support and lead qualification. This is a preview of the idea; the system isn’t available yet.
This conversation is an example and doesn’t send messages. Questions are agreed with each business. The agent is available 24/7; your team replies during human support hours.
You can hire the agent without our CRM. Together, we prepare the questions, information and when your team should take over.
The agent welcomes inquiries and introduces itself as AI, including outside your team’s working hours.
The agent asks what the person needs, using your business information and tone of voice.
We agree with you on how to sort inquiries and what information the agent should collect.
Your team receives a summary of the request, so they know what has already been discussed.
Before the agent starts handling inquiries, we review the information and replies with you.
Text, audio, images and PDFs can be part of the flow, depending on the features agreed for the project. Automated 24/7 availability is separate from human support hours.
| Scope | Customer support agent | CRM systemPreview in development |
|---|---|---|
| First response | 24/7 automated support | Part of the integrated proposal |
| Qualification and routing | Criteria defined for the project | Included in the proposed system flow |
| Context for your team | Handoff with a summary | Planned continuity in the CRM |
| CRM system | Not included in this service | Part of the complete solution |
| Availability | Scope and setup to be discussed | Still in development, with no announced launch date |
The idea is to bring customer support and contact management into one system. It’s still in development; for now, you can see what we’re working on.
CRM, lead support and qualification within the same proposed flow.
We’re still working out the screens, features and integrations. No launch date has been announced.
Plans
One page to present an offer, a service or a campaign.
fromR$ 799,90
A catalog with photos and prices and orders through WhatsApp.
fromR$ 1.199,90
A few pages to present your business, your services and how to reach you.
fromR$ 1.499,90
For an existing website that needs a new look.
R$ 249.90 to 399.90
A steady presence on your brand’s feed.
R$ 597,90/month6-month commitment
More presence, with the same visual direction.
R$ 797,90/month6-month commitment
Instagram and Facebook ads.
fromR$ 847,90/month6-month commitment
The ad budget is paid directly to Meta, outside the plan price.
First response and lead qualification on WhatsApp, 24 hours a day.
R$ 197,90/month6-month commitment
The agent plus a handoff your team can continue.
R$ 397,90/month6-month commitment
In bundles with a website, the website is charged separately: 50% upfront and 50% on delivery.
A landing page plus your Google Business Profile, managed every month.
R$ 247,90/month+ R$ 799,90 for the website, charged separately6-month commitment
You save R$ 299,90 upfront.
The ad brings the customer and the agent responds.
R$ 997,90/month6-month commitment
You save R$ 149,90 upfront.
A business website plus Instagram and Facebook ads.
R$ 1.097,90/month+ R$ 1.499,90 for the website, charged separately6-month commitment
You save R$ 149,90 upfront.
Ads and content working together.
R$ 1.597,90/month6-month commitment
You save R$ 149,90 upfront.
Website, ads, content and integrated support.
R$ 1.997,90/month+ R$ 1.499,90 for the website, charged separately6-month commitment
You save R$ 449,80 upfront.
Have a question or need something else? Tell us about your project.
Talk on WhatsAppAdd-ons
Your business on Google Maps and local search.
+R$ 299,90 setup+ R$ 247,90/month optional management
Campaigns on Google Search.
from +R$ 697,90/month
The ad budget is paid directly to Google, outside this price.
Keeps your website up to date after launch.
+R$ 117,90/month
Choose your options and review the summary. On the next screen, open WhatsApp to send your message.
These are the questions we start with. Open WhatsApp and answer them at your own pace.
Would you rather talk directly? Chat on WhatsApp (opens in a new tab)
You can choose one service or talk to us about a project that brings several together.